FREQUENTLY ASKED QUESTIONS

There are plenty of jewellers on the high street, but we aim to stand out from the crowd by giving you a memorable and unique experience in every one of our showrooms. Your opinion is really important and will help us to constantly improve our level of service.

TERMS & CONDITIONS

  • There is no minimum spend for Tesco Clubcard Reward Tokens; however, we reserve the right to withdraw this offer at any time.
  • Multiple items can be purchased in one transaction.
  • Tesco Clubcard Reward Tokens cannot be redeemed online.
  • Tesco Clubcard Reward Tokens cannot be used in conjunction with any other offer, promotion or discount, on sale items, for the purchase of gift cards, in conjunction with interest-free credit or for purchases made through ‘cashback’ or reward websites.
  • Tesco Clubcard Reward Tokens can be used as full or part payment. You can use more than one, but no change will be given if the value of vouchers exceeds the total value spent.
  • Tesco Clubcard Reward Tokens can be topped up with cash or debit/credit cards only.
  • Purchases using Tesco Reward Tokens can only be redeemed by the card holder whose name is printed on the tokens; they may not be given as gifts or combined with someone else’s tokens on a single purchase.
  • Tesco Clubcard Reward Tokens cannot be used in part payment with any insurance cards.
  • Tesco Clubcard Reward Tokens cannot be used for the purchase of pre-owned watches.>
  • These terms and conditions do not affect your statutory rights.

HOW LONG DO DELIVERIES TAKE? WHEN WILL I RECEIVE MY ORDER?

Standard Delivery

Our standard delivery service is free regardless of how much you spend and you will receive your order within 1-3 working days on our before 1pm service.*

Express Delivery

If you can’t wait to receive your order, why not use our express delivery service.

Express delivery is our fastest delivery service, and available on all items that are in stock and ordered before 4:30pm Monday – Friday. You are shown during the checkout whether this option is available for your order. We’ll send your order as a priority so you receive it the next day before 1pm.*

* Jewellery orders of $500 or less and deliveries to Winnington House, 2 Woodberry Grove, North Finchley, London, N12 0DR may extend to 6pm and deliveries to the Channel Islands will be delivered within 24-72 hours. Orders with a weekend dispatch to London will be delivered in 2 working days. Gift Card orders placed after 4:30pm will be delivered within 2 working days. Delivery times stated are subject to order approval.